Pynwheel Tour: the only self-guided apartment tour that’s not self-guided
Pynwheel Tour is the only self-guided tour app built around your interactive property map, so prospects always know exactly where they are. They book a time, verify their ID, unlock doors with their phone and follow animated wayfinding to the homes and amenities they picked. Your leasing team gets real-time alerts and every detail of the visit.
// what makes it different
Self-guided, never lost
Most self-guided tour apps hand prospects a door code and wish them luck. Pynwheel Tour is built around your property map, so it's like having a leasing agent in their pocket (minus the small talk).
“You are here,” always
The tour runs on your interactive property map, so prospects can see exactly where they are on the property at every step.
Every stop, on the map
The homes and amenities they chose are mapped as a route, with animated wayfinding from one stop to the next.
One map, start to finish
The same map they browsed on your website guides them on-site and shows up on the Pynwheel Touch in your leasing office.
// definitions, for humans and robots
What is a self-guided apartment tour?
A self-guided apartment tour lets a prospective resident tour a community without a leasing agent. The prospect schedules online, verifies their identity, gets secure access to model or vacant units and amenities, and follows a route on their phone.
Self-guided touring lets you offer tours early, late and on weekends, while your leasing team focuses on the conversations that close leases.
Why prospects love it
- Tour on their own time, at their own pace
- Pick the exact homes and amenities they want to see
- Take their own photos and notes along the way
- See live pricing and apply before they even leave
// the tour, step by step
How a self-guided tour works with Pynwheel Tour
Browse availability
Prospects start on your website's interactive property map, powered by Pynwheel, and pick the homes they want to see.
Schedule the tour
Using Pynwheel's scheduler widget (or yours), they book a time, authenticate a credit card and download the app. Auto-reminders tell them when to arrive and where to start.
Verify their identity
They upload a photo ID and snap a selfie on-site, so you know exactly who's touring.
Customize the route
Any available unit or amenity can be added to the tour, and the wayfinding updates automatically.
Unlock and explore
Animated wayfinding guides them stop to stop, and integrated smart locks open designated doors along the way. Media galleries and descriptions sell each stop.
Apply and share
Live availability and pricing let them apply during the tour. Saved highlights, photos and notes can be shared with friends and family afterward.
// for your leasing team
Know everything about every tour
Auto-alerts and a Visitor Details page in Pynwheel Connect keep your team in the loop, and Tour Analytics shows sessions, tour length, clicks and the features prospects use most.
- Visitor arrival and departure
- ID authentication results
- Extended visits and abandoned tours
- Stops visited and length of tour
- Prospect notes and photos
Smart-lock access partners
- Latch
- RemoteLock
- igloohome
- dormakaba
Integrations
- AppFolio
- Entrata
- Yardi
- RentCafé
- RealPage
- ResMan
- Rent Manager
- Salesforce
- Knock
- Funnel
- PERQ
- Checkpoint ID
- Matterport
- Realync
- Gryd
- LCP360
Better together: Map + Touch + Tour
Tours start on your Pynwheel Map, and the same community shows up on the new Pynwheel Touch in your leasing office. One setup, one map, every way people tour.
// FAQ
Self-guided tour FAQ
What makes Pynwheel Tour different from other self-guided tour apps?
It’s the only self-guided tour app built around the property map. Prospects always know where they are, every stop is mapped, and animated wayfinding guides them between stops. We like to call it the only self-guided tour that’s not self-guided.
What is Pynwheel Tour?
Pynwheel Tour is a self-guided tour app for apartment communities, built around the interactive property map. Prospects schedule a tour, verify their ID, unlock doors with smart-lock integrations and follow animated wayfinding through the property on their phone.
How do self-guided apartment tours work?
The prospect books a time online, authenticates a credit card, downloads the app, verifies their photo ID on-site, then follows a customized route to the homes and amenities they chose. Your team gets alerts throughout the visit.
How does Pynwheel verify a prospect's identity?
Prospects upload an image of their photo ID and take a selfie once they're on-site, and the authentication result is shared with your team.
Which smart locks work with Pynwheel Tour?
Latch, RemoteLock, igloohome and dormakaba.
Which systems does Pynwheel Tour integrate with?
Property management systems including AppFolio, Entrata, Yardi, RentCafé, RealPage, ResMan and Rent Manager, plus Salesforce, Knock, Funnel and PERQ.
Can prospects apply during the tour?
Yes. Pynwheel Tour shows live availability and pricing and lets prospects apply for a lease during their tour.
What does my leasing team see?
Arrival and departure alerts, ID results, extended or abandoned tours, stops visited, tour length, and prospect notes and photos, plus tour analytics in Pynwheel Connect.
How long does setup take?
Apps are typically produced in 2–4 weeks. If smart locks are part of your setup, lock import and setup take about 2–4 weeks after installation.
Is a new version of Pynwheel Tour coming?
Yes! A new version of Pynwheel Tour launches in November 2026. Ask us for an early look.
Give prospects the keys (digitally)
See Pynwheel Tour in action and get a first look at the new version coming in November.