3. Hardware Delivery and Installation
If the property has purchased locks or a touchscreen from Pynwheel, the hardware will be shipped after we have received payment. If installation service has been ordered, the property will need to email Pynwheel Support to request hardware installation after hardware has been received. The email should include the following:
- Confirmation of hardware receipt
- Identification of personnel that will be available on site during the installation
- An image of the wall where the touchscreen is to be installed, showing a recessed outlet and recessed ethernet connection (touchscreens only)
We will contact a member of our third party installation network to schedule hardware installation.
After locks are installed, we will import the locks and complete the setup, which will take approximately 2-4 weeks.
Note: Pynwheel will only manage touchscreen installation on flat drywall (not a niche) with all the conditions above met. Installation of access control systems for elevators, exterior entry, and some common spaces may not be included. Production time on Milan stands is 8 weeks from receipt of payment.
If you have questions or need additional information, please email our Support Team.