Pynwheel's Setup Process

1. Completing your Order

Before we get started, we need to receive the following to complete your order:

• A signed order form
• A signed agreement
• Payment for software setup, hardware, and shipping & installation

2. App Production

Once we have received the items above, you will receive an online project form to complete and an invitation to join the online project folder to submit content needed for the application. We’ll move into production once we have the following:

• A completed project form
• A successful import of all unit and floor plan data, using the credentials supplied in the project form
• The following content, submitted to the project folder as a large image file (.png or .jpg, at least 1,500  px if possible)
  • Site plan
  • Site plan labeled with amenities and unit numbers for reference (if the design file does not include labels)
  • Floor plans 
  • Logos  
  • Photography or renderings

Production will begin after we have received a completed project form, we have successfully imported all of your unit and floor plan data, and we have received all of your content. Production typically takes 2-4 weeks.

If you have any questions about any of these items, please email our Support Team.

3. Getting Your Touchscreen

Once we receive your touchscreen payment, your hardware will be provisioned with all of the necessary software and sent to the property address on your project form. In order to schedule your installation, the property will need to:

• Have live power and a recessed outlet that will be behind the touchscreen
• Have live Internet and a recessed (cat 5) Ethernet jack that will be behind the touchscreen
• Identify personnel that will be available on site during the installation
• Confirm receipt of the touchscreen
• Email Pynwheel Support confirming the items above to request hardware installation. Include an image of the wall in your email.

We will contact a member of our third party installation network to schedule your touchscreen installation.

Note: Pynwheel will only manage installation on flat drywall (not a niche) with all the conditions above met.

If you have questions or need additional information, please email our Support Team.

4. Using Your Pynwheel App

Once your app is ready, we will email to let you know it is time to get started! To get the most out of Pynwheel, make sure your on-site staff:

• Watches Pynwheel’s orientation video
• Spends some time reviewing the application before walking through it with a prospect
• Makes it a policy to start each tour with Pynwheel
• Knows to email Pynwheel Support if they need photo updates or have questions. We’ll always respond within one business day.